Process Re-Engineering and alignment of People with Processes
Process Re-Engineering: More Than a Buzzword
Many businesses dismiss Process Re-Engineering as jargon, but it can transform struggling operations and unlock new growth. However, change is challenging and requires stepping out of comfort zones. The real risk lies in choosing cheap, generic solutions without expert guidance—often costing more in the long run.
At Synergeze, we bring deep expertise to help businesses re-engineer processes effectively and achieve lasting, impactful improvements.
According to textbooks, the word “process” as a noun means “a series of actions done for a particular purpose.” However, in a business context, a process is far more complex. Businesses must examine their processes from multiple angles to ensure they achieve what’s most effective for their specific needs.
Even within the same industry and with similar products, two companies may adopt entirely different processes—each tailored to what works best for them. While processes offer potential for standardization, they must also include elements of customization. Only then can they become ingrained in the operational DNA of an organization and truly drive performance.
- Different stakeholders involved (internal / external)
- Outcomes desired
- Work Culture
- Type of activity (operational / supportive / managerial) & many more…
We also ensure that we don’t look at processes standalone but as a combo of two more support pillars.
People, Process & Technology – these three are probably the most important pillar for any organisation. This is all about how these three elements interact.
- People do the job
- Processes make this work more efficient and keep them on track
- Technology helps people do their tasks and helps optimize and automate the processes
Hence organizational efficiency can only be achieved by balancing these three & optimizing relationship between them.
A good way to think of this is to think of it as a three-legged table. If one of the legs is bit longer or shorter, the whole table will lose its balance. Similarly, if the technology changes, you need to modify the people & processes to adapt to the new tools. However, technology is only as effective as the processes utilizing it & the people handling it.
If we don’t implement strong processes, the actions of people will be ineffective & they’ll waste a lot of the value delivered by technology. If people don’t know how to use the technology properly, then company won’t create value from technology investment. Similar will be the case if the new technology doesn’t integrate with processes.
Few Pointersto Note
It’s imperative people understand how they fit into a process. They should understand the process, their role is in it & what is to be achieved.
Businesses should identify & focus on the key steps first. These will most likely contribute more to the end result. Once these are in place, they can start fiddling with the finer details, exceptional cases, and supporting processes.
Most Important “if you can’t measure it, you can’t improve it.” Thus, each process needs to have metrics that will measure its success.
Feedback and constant improvement are important for the process to have the best effect.
Once the people and processes are in place, organizations should consider the technology to support them.
We at Synergeze Consultants Private Limited, help businesses to implement the changes in an ongoing manner without effecting the current operations in any way and yet delivering the desired results. To learn more about our standardised approach which is customized for every single business please reach out to us.
