𝑻𝒓𝒂𝒊𝒏𝒊𝒏𝒈 – 𝑱𝒐𝒖𝒓𝒏𝒆𝒚 𝒇𝒓𝒐𝒎 𝒏𝒆𝒆𝒅𝒔 𝒂𝒔𝒔𝒆𝒔𝒔𝒎𝒆𝒏𝒕 𝒕𝒐 𝒊𝒎𝒑𝒂𝒄𝒕 𝒆𝒗𝒂𝒍𝒖𝒂𝒕𝒊𝒐𝒏

𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐬𝐞𝐧𝐬𝐢𝐭𝐢𝐯𝐢𝐭𝐲
#Feedback is information provided to learners to influence their performance. In training situations it may be given verbally but is often supported with non-verbal behaviours. The Trainer has to ‘give’ as well as ‘receive’ feedback. And it could be positive & motivational one as well as corrective or constructive one. Let’s look at making both these processes meaningful and impactful with feedback handling techniques.

𝐆𝐢𝐯𝐢𝐧𝐠 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤
The purpose of giving feedback is to help trainees to change behaviour or performance resulting in increased effectiveness.
~ be descriptive & not evaluative
~ focus on behaviour & not the person
~ let it not be impressionistic but specific & data based
~ give suggestive feedback indicating alternative ways of improving instead of prescriptive one
~ let the feedback be need based & timely
~ word it in a manner that paves the way for building relationship, openness, trust & spontaneity
~ #positivefeedback in public and #correctivefeedback to be delivered in private

𝐑𝐞𝐜𝐞𝐢𝐯𝐢𝐧𝐠 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲
When it comes to the trainer to receive feedback, more often it may even come in form of non-verbal cues. The trainer must pick them up and plan immediate remedial actions. While receiving feedback,
~ take time for self-analysis instead of rationalizing & justifying behaviour
~ it is not necessary to accept or reject feedback immediately
~ it is rather better to collect data on different aspects of the feedback from various sources & then act upon them

𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐛𝐚𝐥𝐚𝐧𝐜𝐞
Too much of corrective feedback make the trainees frustrated and diminishes their self-confidence. On the other hand too much of positive feedback may result in over confidence & the trainees may not feel challenged. This may result in reality shock when they return to their work place. Hence, the feedback balance has to be maintained by the trainer.

Feedback is part of any communication. Do you find giving or receiving it difficult? How do you handle such scenarios? Do share in comments…