PPT Framework

People, Process & Technology – these three are probably the most important pillar for any organisation. This is all about how these three elements interact.

~ People do the job.
~ Processes make this work more efficient and keep them on track.
~ Technology helps People do their tasks and helps optimize and automate the Processes.

Hence organizational efficiency can only be achieved by balancing these three & optimizing relationship between them.

A good way to think of this is to think of it as a three-legged table. If one of the legs is bit longer or shorter, the whole table will lose its balance. Similarly, if the technology changes, you need to modify the people & processes to adapt to the new tools. However, technology is only as effective as the processes utilizing it & the people handling it.

If we don’t implement strong processes, the actions of people will be ineffective & they’ll waste a lot of the value delivered by technology.
If people don’t know how to use the technology properly, then company won’t create value from technology investment.
Similar will be the case if the new technology doesn’t integrate with processes.