The People

From the PPT framework today we will talk about the first P – The people.

It refers to the human resource available at the firm’s disposal. People are the ones who do the tasks described in the process, sometimes by leveraging the technology.

One of the main tasks is to onboard the right people. Businesses need to identify their key employees with the right skills, experience, and attitude for the job at hand. In non-conducive cases the decision to outsource comes handy. These are key decisions that are crucial to the success of the PPT framework impact.

People also need clear role definitions so everybody knows their responsibilities. This helps in decision-making, technology selection, process deployment, and personnel hiring.

Many businesses fall in the trap of concentrating too heavily on technology & processes while almost ignoring people involved. Hence to take care of this is critical.

Finally, businesses need to get a buy-in from the people. They need to understand what they have to do, why they’re doing it, and how the changes affect them. Without this, it’s impossible to implement any new processes or technology.