The Process

Process is the steps or actions that combine to produce a particular goal. It defines the “how” aspect.

How to achieve the desired result?
How to utilize the people and technology to solve the business problem?

This is repeatable action that theoretically produce the same result independent of who performs them.

There are a few things to keep in mind while designing and implementing processes:

~ It’s imperative people understand how they fit into a process. They should understand the process, their role is in it & what is to be achieved.
~ Businesses should identify & focus on the key steps first. These will most likely contribute more to the end result. Once these are in place, they can start fiddling with the finer details, exceptional cases, and supporting processes.
~ Most Important “if you can’t measure it, you can’t improve it.” Thus, each process needs to have metrics that will measure its success.
~ Feedback and constant improvement are important for the process to have the best effect.

Once the people and processes are in place, organizations should consider the technology to support them.